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These terms and conditions
will apply to all orders
placed with the Company save
only as varied in writing by
the Company.
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Prices and manufacturers
specifications subject to
change without notice.
Prices may change because of
currency fluctuations.
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If prices quoted for the
products of the Company in
any brochure, magazine,
website or price list are
correct and have not changed
since were published, they
are subject to availability
and exclusive of carriage.
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The Company will only be
bound once it has accepted
an order by telephone or in
writing.
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The Company will not be
obliged to despatch any
goods for which an order has
been accepted until it has
received full payment by
cleared funds.
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The Company shall deliver
the Goods to any premises in
the United Kingdom notified
to the Company by the
Purchaser within 14 days of
the order being placed and
for the avoidance of doubt
the Purchaser shall be
liable for any costs
incurred by the Company in
relation to carriage postage
and packing and any other
applicable duties taxes and
charges.
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If the Company cannot
deliver the Goods within 14
days of the order being
placed the Purchaser has the
right either to cancel the
order or to agree another
delivery time with the
Company.
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The Company shall use its
reasonable endeavours to
deliver the Goods to the
premises stated by the
Purchaser by any delivery
date estimated by the
Company and for the
avoidance of doubt the
Purchaser acknowledges that
the delivery date is not
guaranteed or of the essence
of these Terms & Conditions
and that the Company shall
in no circumstances be
liable to the Purchaser for
any losses, damages or
charges incurred by the
Purchaser due to the late
delivery of the Goods.
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Goods delivered to the
Purchaser shall be inspected
by the Purchaser immediately
upon delivery and in all
cases the Purchaser shall
inform the Company in
writing within 7 (seven)
days of delivery of any
damage, shortages or non
delivery of the Goods. This
does not affect the
Purchaser's rights as a
consumer.
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If the Purchaser fails to
take delivery of the Goods
(or fails to give the
Company adequate delivery
instructions at the time
stated for delivery
otherwise than by reason of
any cause beyond the
Purchaser's reasonable
control or by reason of the
Company's fault) then
without prejudice to any
other rights or remedies
available to it the Company
may: Store the Goods until
actual delivery and charge
the Purchaser for the
reasonable costs (including
insurance) of storage; or
Sell the Goods at the best
price readily obtainable
(after deducting all
reasonable storage and
selling expenses) and charge
the Purchaser any shortfall
below the price obtained
under these Terms &
Conditions.
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In accordance with The
Consumer Protection
(Distance Selling)
Regulations 2000, the
Purchaser must inform the
Company of his/her decision
to cancel an order within
the time limits shown below:
a. Goods - seven working
days starting with the day
on which they are delivered.
b. Services - seven working
days starting with the day
on which the consumer agreed
to go ahead with the
contract.
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If the Purchaser decides to
cancel, the Company will
refund the money as soon as
possible and at the latest
within 30 days of receiving
written notice of the
Purchaser's decision to
cancel. The Purchaser may,
at the Company's discretion,
only be charged for the cost
of returning the goods.
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Purchasers cannot cancel an
agreement or return goods
for:
c. services which begin with
their agreement before the
end of the seven-working-day
cancellation period;
d. goods or services the
price of which is dependent
on fluctuations in the
financial market;
e. goods made to their
personal specifications;
f. goods which by reason of
their nature cannot be
returned (e.g. electricity)
or are liable to deteriorate
rapidly (e.g. flowers);
g. sealed audio or video
recordings or computer
software which they have
subsequently opened;
h. newspapers, periodicals
or magazines; or
i. betting, gaming or
lottery services.
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In accordance with The
Consumer Protection
(Distance Selling)
Regulations 2000, the
Purchaser must ensure that
(s)he takes reasonable care
of goods and returns them to
the Company (or its
representative).
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The Company will accept
goods (other than software
items) returned within 7
days of delivery for which
the company has issued a
prior return authorisation
number and provided the
goods are returned in the
original packaging as
dispatched and found to be
undamaged and in full
working order.
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Collections can be arranged
at cost.
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Claims for shortages or
damage to Goods will not be
accepted unless notified to
the Company 7 days from date
of invoice of the Goods.
Full details of the
circumstances on any loss
must be given and packaging,
etc., retained. Admitted
shortages will be replaced
at the previously invoiced
price quoting invoice
number. PARCELS DELIVERED TO
YOU IN A DAMAGED CONDITION
SHOULD BE RETURNED.
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It is the customer’s
responsibility to check that
serial numbers listed on the
sales receipt agree with the
parts supplied by the
Company. Any errors found
should be reported to the
Company not later than 24
hours from the date of
purchase.
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The returns material
authorisation (RMA) number
must be shown clearly on the
outside of the packaging and
quoted in any correspondence
to the Company.
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Customers will not write,
nor apply labels, directly
onto the original packaging
supplied. Proper wrapping
paper and “documents
enclosed” type of labels
should be used in the event
of customers returning goods
for exchange or a refund.
The Company reserves the
right to make an additional
charge if the manufacturer
or trade supplier should
make a charge on the Company
for new packaging materials
due to the original
packaging being damaged.
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The Company will not accept
any claims in respect of
damage arising after
delivery or in the course of
installation.
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The company warrants that
the goods will remain free
of manufacturing defects for
a period of 1 year from date
of sale (the Warranty
Period). If a defect arises
during the Warranty Period,
customers must first contact
the Company to get an RMA
number, then the goods must
be returned at the customers
expense to the Company with
the original sales receipt
or a photocopy of the sales
receipt.
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Following the examination of
the goods the Company may at
its discretion repair the
goods, replace the goods or
refund the sale price. The
Company may also at its
discretion refund a
reasonable cost of carriage
incurred for the return of
the goods.
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If a returned item is found
to be in perfect working
order and the problem
originating the return lays
on either existing
hardware/software conflicts
or wrong hardware/software
installation, the customer
will be charged from £10 up
to £25 for labour and return
of the item.
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The Company’s warranty will
be void and no claim will be
entertained or liability
accepted for any of the
goods arising from improper
use, operation installation
or connection with other
goods or products or
otherwise tampered with in
the course of repair or
attempted repair.
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The Company shall under no
circumstances whatever be
liable for any indirect or
consequential loss howsoever
caused.
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In any event the liability
of the Company in respect of
any sale shall be limited to
the sale price of the goods
sold in respect of any
claim.
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The Company’s policy is one
of continuous improvement
and the Company reserves the
right to make reasonable
changes to product
specifications at its
discretion.
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Products offered may be the
subject of patents or other
legal protection. The
Company accepts no liability
for infringement of any such
rights.
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The warranty scheme shall be
effective from the date of
sale for a period of 1 year
and will be available to
customers during the
Company’s normal hours of
business, which are 9am and
6pm Monday to Friday.
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The Company reserves the
right to charge a fee not
exceeding £50.00 for each
hour spent re-installing
hardware and/or software
following the corruption,
deletion or removing of the
Company’s original
installation due to
customer’s misuse/error or
attempt to install other
pieces of software.
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On any new machine sold and
subsequently found to have a
hardware defect within the
first year of purchase the
Company will attend the same
address of the original
installation to either
repair or replace the
defective part. The Serial
number for the suspected
defective part will be
checked with the details
held by the Company. Should
the Serial number be
different the Company will
refuse to repair or replace
the part.
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At the engineers discretion
a replacement may be left
subject to parts being
available.
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If the Company’s trade
supplier fails to deliver
replacement goods in the
specified time to the
Company then the Company
will not be responsible for
any consequential loss
incurred by the customer.
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The Company’s warranty
scheme excludes customers
who choose to alter the
preinstalled software,
remove existing hardware or
installing additional
software or hardware to the
machine they have purchased.
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The warranty offered by the
Company is non-transferable
and will cease to be valid
if the customer should sell
or transfer the ownership of
the machine within any
remaining warranty period.
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These conditions shall apply
in accordance with English
law.
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All the above do not apply
to business-to-business
transactions, as they are
not covered by the Consumer
Protection (Distance
Selling) Regulations 2000.
